Authorized Canadian Distributor

ALIGNMEDBC

Terms & Conditions

Terms & Conditions

SHIPPING POLICY

Please allow 1-2 business days for the processing (*) of any order. Please allow additional time for delivery. This applies to orders being shipped using any offered shipping method. Any order placed on Saturday and/or holiday will be processed on the following business day.

Alignmed.com processes and ships orders Monday - Friday (excluding holidays). Properly completed orders submitted prior to 1:00pst will begin processing the same business day. Orders received after 1:00 pst will begin processing the next business day.


RETURNS/WARRANTY POLICY

AlignMed Customer Service

Hours: Monday-Friday 8am-5pm PST

P: 1 800 713 9876

Email: customercare@alignmedbc.com

Address: 2nd Floor, 5050 Kingsway, Burnaby, BC

 
RETURN POLICY

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All AlignMed Products May Be Returned Or Exchanged Within Thirty (30) Days Of Purchase.

AlignMed will process your refund, typically within seven (7) business days of receipt of merchandise.

Return item(s) may not be washed and must be in good condition (determined by AlignMed).

Return & exchange item(s) must be returned in original packaging and tags.

Item(s) marked final sale and customized orders may not be returned or exchanged for any reason.

 

ALIGNMED WARRANTY

At AlignMed, we expect our products to be free of manufacturer defects.

However, should you have a warranty issue, return the item to us for evaluation.

We will repair it if possible or replace all valid warranty items within sixty (60) days of purchase. 

Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the AlignMed Warranty. 

Returns & warranty excludes shipping costs.